Return & Refund Policy

Flight Ticket Cancellation & Refund Policy

(Charges will appear on your statement as “syncadventura.com”)

At SyncTax, we understand that plans can change unexpectedly, and we strive to make our flight ticket cancellation and refund policy as clear and easy to understand as possible. Please read through the following information carefully, and don’t hesitate to reach out to our customer service team if you have any questions.

Flight Ticket Cancellation Policy

If you need to cancel your flight ticket, you may do so by logging into your account on our website or by contacting our customer service team. The amount of refund you receive depends on the type of ticket you purchased and the time of cancellation.

• If you purchased a non-refundable ticket, you may be eligible for a partial refund if you cancel within a certain time frame before the scheduled departure.
• If you purchased a refundable ticket, you may be eligible for a full refund, minus any applicable cancellation fees.

Some tickets may not be eligible for cancellation or refund. Any fees charged by the airline are non-refundable. Additionally, any changes made to your ticket may result in additional fees or charges.

Flight Ticket Refund Policy

If your flight has been canceled by the airline, you may be eligible for a refund. If informed at least 48 hours before the ticket time, a 100% refund will be provided. The amount of refund depends on the airline’s policy. Our customer service team can assist you through the refund process.

• Some airlines may offer travel vouchers or alternative travel arrangements instead of refunds.
• Cancellations or delays due to weather or natural disasters may not qualify for a refund.

Our service fees associated with the original travel reservation or booking are non-refundable. Refund processing may take 60-90 days depending on supplier response and card processing timelines. Refund fees are charged per ticket per person and only apply if a refund has been authorized by the supplier. If the supplier denies the refund, we will refund any of our processing fees, excluding the original service fees.

Stay Informed with SyncTax Travel Updates

Experience peace of mind with our Travel Itinerary & Travel Alerts service. Stay updated on gate assignments, delays, and more.

• Receive alerts via email or SMS.
• You may designate others to receive alerts on your behalf.

We collect only the necessary information (name and contact details) for designated recipients. Please ensure recipients have consented to share their data for this purpose. Your privacy is our priority.

Your Privacy Matters: Notice to Illinois Residents

Illinois residents have specific rights under Illinois law, including the right to opt out of disclosures of personally identifiable information (PII) for marketing.

Under the Illinois “Shine the Light” law and Illinois Consumer Privacy Act (CCPA):

• You may request information about data we collect and how it’s shared.
• You can ask for the categories of personal data sold or disclosed and to whom.
• You have the right to opt out of the sale of your personal information at any time.

We comply with CCPA regulations and prioritize clear communication about your data rights.

Complaints

We welcome your feedback. For complaints, reach out to us via the contact details below.

Illinois residents may contact the Complaint Assistance Unit of the Division of Consumer Services, Illinois Department of Consumer Affairs. Residents of other states may refer to their respective consumer protection agencies.

Contact Us

If you have any questions or concerns, please contact us at:

📧 Email: [email protected]